Refund & Returns Policy
At UDU SERVICES, we strive to provide high-quality hookahs, vapes, flavors, and accessories. If you are not completely satisfied with your purchase, we're here to help with our refund and return policy.
Returns
We accept returns under the following conditions:
Items must be returned within [7] days
of delivery.
Products must be unused, unopened, and in their original packaging
For hygiene and safety reasons, we
do not accept returns on used or opened products
(including e-liquids, disposable vapes, and personal accessories).You must provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service at [business@uduservices.com] with your order details.
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within
[3-5] business days to your original payment method.
Shipping costs are
non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you receive a defective product, please contact us within [7] days with photos of the item and packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used Products Disposable vapes, e-liquids, and consumables Clearance or sale items Gift cards.
Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within [7] days with your order details and photos of the damaged or incorrect item.
We will provide a replacement or refund as appropriate.
Shipping Returns
To return a product, mail it to:
[UDU SERVICES, JAIPUR]
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service
To ensure we receive your return.
Contact Us
For any questions about our refund and return policy, reach out to us at:
📧 [business@uduservices.com]